Refund and Returns Policy – GodJewel
1. Returns
We want you to love your purchase. If for any reason you are not completely satisfied, you may return the item(s) within 30 days from the date of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in the same condition as received.
- Items must be in the original packaging, including any tags, certificates, or accessories.
- Proof of purchase (order number or receipt) is required.
Non-returnable items:
- Custom-made or personalized items
- Gift cards
- Items marked as “Final Sale”
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
- If your refund is delayed, please check with your bank or credit card company as it may take additional time for processing.
3. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item for the same product, please contact us at info@godjewel.com with your order details.
4. Return Shipping
- Customers are responsible for paying return shipping costs unless the return is due to our error (wrong item sent, defective product, etc.).
- We recommend using a trackable shipping service or purchasing shipping insurance.
We are not responsible for lost or damaged returns during transit.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.
6. Contact Us
For any questions about our Refund and Returns Policy, please contact us:
📧 Email: info@godjewel.com
